To be the most successful financial institution in Malawi with a
visible presence in Southern Africa.

Mission Statement

To provide the best financial services in Malawi and the region, distinguished by outstanding service, product innovation and sustained earnings growth.

Core Activities

Core Activities

The bank is engaged in fully fledged commercial banking activities from both at wholesale and retail level serving both Corporate and Institutional customers such as multinationals, big local group of companies,  parastatal corporations and Central and local government department, international Non Governmental and local Non Governmental organisations and the diplomatic community on one hand and individual personal accounts and Small and Medium enterprises and sole traders on the retail end.              


  • Current accounts for both Corporate and Retail customers
  • Savings Accounts
  • Fixed Term Deposit accounts
  • Special Savers accounts
  • Flexible Term Deposit accounts (Call Accounts)

Working Capital Finance

Mainly targeted at Corporate customers mostly Limited liability companies, Large Agriculture undertakings such as Tobacco, Tea, Macademia Farmers; it includes:

  • Overdrafts
  • Seasonal overdraft for agriculture
  • Foreign Currency Loans
  • Short Term Loans and Medium term loans

Capital Expenditure Finance

For financing big undertakings such as:

  • Construction Loans
  • Syndicated Loans

Finance For Imports And Exports

  • Pre-shipment Finance
  • Loans Against trust receipts

International Trade

  • Documentary Letter of Credit
  • Bonds and Guarantees
  • Documentary Collection
  • Bankers Acceptances
  • Buying and selling of Foreign Exchange
  • Foreign Currency Denominated accounts (FCDAs)
  • Forward Exchange Contracts
  • Discounting of Treasury bills
  • Reverse Repos
  • Currency Options

In keeping abreast with the advanced demands of customers today, the bank has two key high-tech service platforms that offer customers around the clock access to their accounts: for information and transaction purposes and these are:

ATM Network

The Bank has a country-wide network of Auto-teller Machines (ATMs) in all its service centres. Currently the bank has about 80 (eighty) ATMs providing the banks customers 24/7 access to their accounts. The National Bank ATM, branded Moneycard also accept VISA cards: VISA, VISA Electron, VISA Plus.

BankNet Online

A robust and exceptionally customer friendly internet banking service that has been tested to be of World Class standard. BankNet Online is safe, secure and robustly versatile. It is available to both corporate as well as personal customers. Customers must visit www.banknet.co.mw for more information on BankNet online.


Mo626ice is a mobile phone banking system through which customers can access various banking services from mobile phone handsets. Mo626ice can be accessed from any mobile phone network in the world as long as the number is registered on the system. The system can be accessed by dialing *626# on the handset.

  • Moneycard (ATM) services :
    • Includes all ATM functionality
    • Utility Bill Payments
    • Purchase of mobile phone Airtime 
  • Personal Loans
  • Student Saver Account for students who are still pursuing academic professions
  • Mo626ice, a mobile phone product
  • Mortgage and home improvement loans
  • Motor Vehicle loans
  • Lifesave Account enabling customers to accumulate death benefits
  • Moneygram International Money Transfers
  • The pension Administrator for different companies and organizations

Routine Activities by NBM Pension Administration Limited

  1. Open separate member's employer and employee contributions accounts
  2. Reconciliation of these two separate accounts on monthly basis
  3. Transfer of accrued fund annual and valuation bonus
  4. Timely settle withdrawal claims 5 working days after reciept of instructions if its death claim and 6 months for other reasons except retirement claim
  5. Submission of annual members benefits and statements for each active member
  6. Submission of quarterly fund accounts
  7. Preparation of account summaries on a monthly and annual basis
  8. Facilitation of fund audit exercise
  9. Facilitation of fund actuarial exercise
  10. Facilitation of the competitive Group Life Assurance cover

The bank also has a network of correspondent banking relationships across the world. Some of these include:

  • Citibank, New York
  • Standard Chartered Bank, London
  • Deutsche Bank AG, Frankfurt
  • Deutsche Bank Trust Company Americas, New York
  • ABSA Bank Johannesburg
  • First National Bank, Johannesburg
  • Standard Chartered Bank, Tokyo
  • Bank of Montreal, Canada
  • Commerz Bank, Frankfurt
  • Bank of China, Beijing
  • Bank of China, Johannesburg
  • Standard Bank, Johannesburg
  • As well as banks in India, Sweden, Denmark, Austria, Swaziland, Botswana, Kenya and Zambia.
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