Vision, Mission & Values


To be the most successful financial institution in Malawi with international visible presence.

Mission Statement:

To provide the best financial services in Malawi and internationally, distinguished by outstanding service, product innovation and sustained earning.

Core Values:

  • Customer Satisfaction:
    Always Striving to meet our customer’s expectations and putting the customers first
  • Employee Recruitment and Development
    • Employees are the key to the success of National Bank of Malawi
    • The Bank will recruit based on merit and competencies required for the Job.
    • The Bank will ensure that employees are properly trained so that it retains a disciplined and motivated staff.
    • The Bank will provide a working environment which is conducive to continous employee self development and advancement
  • Employee Commitment
    The Bank will be committed to excellence in it’s performance and that the employees will have a clear understanding of its objectives and goals.
  • Integrity and Trust
    All Bank employees will fully comply with and share the bank’s commitment to high moral, ethical and legal standards.
  • Team Work
    The Bank will build and maintain a culture of mutual respect, recognition and cooperation and promote feedback, effective communication and group work.
  • Corporate Social Responsibility
    As a good corporate citizen, National Bank of Malawi will actively participate in deserving charitable and social activities.