Vision, Mission & Values


To provide outstanding and inclusive financial solutions that deliver sustained stakeholder value.


To be the most successful financial institution in Malawi with an internationally visible presence.


  • Customer Centred.
    Always striving to meet our customers’ expectations and putting the customer first
  • Fairness and Equity.
    Always strive to provide fair opportunities for all employees based on their needs and abilities.
  • Commitment.
    The Bank will be committed to excellence in its performance, and that the employees will have a clear understanding of its objectives and goals.
  • Integrity and Trust.
    All Bank employees will fully comply with and share the Bank’s commitment to high moral, ethical and legal standards.
  • Teamwork.
    The Bank will build and maintain a culture of mutual respect, collaboration, recognition, and cooperation, promote feedback, effective communication and group work.
  • Socially Responsible.
    As a good corporate citizen, the National Bank of Malawi will actively participate in local communities in deserving charitable and social activities. NBM will seek to increase transparency, investment in green technologies, and diversity and inclusion initiatives.