Frequently Asked Questions

Kindly visit your nearest Service Centre with your National ID, recent utility bill and funds to open the account.

Minimum balances:

• Savings account – K5,000
• Special Saver – K2,000
• Student account – K1,000

You can open your account using the link below:

Onboard

You can also find this link on our website: https://www.natbank.co.mw

Additional requirements:

1. Attach the latest bank statement confirming that you hold an account that is satisfactorily conducted in the country of residence, together with a copy of your passport (pages showing photo, exit from Malawi and entry into the country of residence). Alternatively, you may obtain a formal notarised deposition from a Notary Public confirming your identity. The Notary Public should attach a certified copy of your passport.
2. Provide your full physical address where you are residing, certified by the Notary Public as correct.
3. Alternatively, you may use a referee who holds an account with National Bank of Malawi.
4. Please forward the above documents to the email address of the Service Centre of your choice (details available on natbank.co.mw).

Yes, through Mo626 Digital+ and Banknet360.

• Download the Banknet360 / Mo626 Digital+ application form: https://natbank.co.mw/forms/download-forms/internet-banking-forms
• Scan the completed form together with your National ID and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. for registration.

Please contact our Service Centre. Contact details for our Service Centres are available on www.natbank.co.mw, or email This email address is being protected from spambots. You need JavaScript enabled to view it., or call the toll-free number 626 for assistance.

Below are the requirements:

• Fully completed NBM Fast Serve Registration Form.
• Business Registration Certificate for a business that has been operational for at least 12 months.
• The business must be a Sole Proprietorship, Partnership or Limited Entity.
• The business should generate at least K50,000 in sales revenue daily.
• The business should have the ability and willingness to deposit at least K500,000 into a float account to start the NBM Fast Serve Agent Banking Deposit Service.
• The business should be willing to maintain its own registers where banking transactions will be recorded.
• A copy of TPIN (optional).
• Clear photo of the business premises.
• Copy of valid business licence/permit for the last 12 months (optional).
• Financial statements for more than 6 months.
• Passport-size photographs for the manager and assistants, or copies of IDs.
• Utility bill copy or map to the premises.

Additional requirements for a limited company:

• Certificate of incorporation.
• A brief description of commercial activity for at least 12 months immediately preceding the date of suitability assessment.
• Board resolution to do agency banking.
• Copies of IDs for all directors, the manager and assistant(s).

• National ID and phone number.
• Utility bill copy or map to the premises.
• Minimum K50,000.

Contact Molly on WhatsApp by typing “Hie” to 265880006262 using the phone number registered with NBM, then follow the instructions.

• Register on Molly and retrieve proof of payment, or
• Obtain proof of payment through Mo626 Digital+, or
• Obtain proof of payment through any Service Centre.

Alternatively, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call the toll-free number 626.

Instantly via the Instant Transfer option on Mo626.

Normal transfers are cleared at the following times:

EFT

• 10:00 am
• 1:00 pm
• 4:00 pm

ATS

• 10:10 am
• 13:10
• 15:30

• Retrieve the token via Molly (chatbot) by sending “Hi” via WhatsApp to 265996006262.
• For ESCOM you can also visit their web portal and retrieve the token.
• Call 626 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
• Alternatively, visit any nearest Service Centre.

By registering through any nearest Service Centre and providing an email address.

You can also download the statement if you are registered on BankNet360.

For further assistance call 626 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

• Call the toll-free number 626 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
• Block the card through Mo626 Digital+ (Card Management option).
• Alternatively, visit any nearest Service Centre.

• Visit any nearest Service Centre to claim a refund.
• Claim for refund through Molly, or
• Call the toll-free number 626 for assistance or email This email address is being protected from spambots. You need JavaScript enabled to view it..

• Visit any nearest Service Centre to claim a refund.
• Claim for refund through Molly, or
• Call the toll-free number 626 for assistance or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Loans can be accessed by meeting a consultant at any Service Centre:

• Payday loan – 24 hours
• Consumer loan – 3 working days

Required documents (for employed customers):

• Letter from employer
• Valid ID
• Latest payslip

Loans can also be applied for through Mo626 Digital+.

Other loans

Asset-Based Loan – requirements

• Valuation report, title deed, ground rates / city rates.
• If employed: letter of undertaking and payslip.

Mortgage

• The Bank contributes 85% of the value of the property.
• Valuation report, title deed, ground rates / city rates and house-loan insurance.
• Salaried customers: letter of undertaking and payslip.

VAF (Vehicle Asset Finance)

• The Bank contributes up to 100% of the vehicle value.
• Reconditioned vehicles – not more than 10 years old.
• Second-hand vehicles – not more than 5 years old.
• Maximum repayment period: 48 months (second-hand / reconditioned) or 60 months (brand-new).
• Copies of importation documents and valuation report.
• Salaried customers: latest payslip and letter of undertaking.
• Business customers: Registration Certificate, Business Profile, latest Financial Statements and cash-flow projection.

Call 626 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Yes. Processing time is two working days for Payday, Consumer, Young Professional and Entrepreneur loans.

Yes – only if your employer (the company you work for) has a loan-facility agreement with the Bank.

Visit the nearest Service Centre with your National ID, or

Download the change-request form from https://natbank.co.mw/forms/download-forms/mo626ice-forms, complete it, scan it together with your National ID and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. for processing.

Call the toll-free number 626 for assistance.

Alternatively, visit any Service Centre for assistance.

Visit any nearest Service Centre with your National ID to have the PIN reset, or

Email This email address is being protected from spambots. You need JavaScript enabled to view it. or any Service Centre (email addresses are listed on www.natbank.co.mw), or call the toll-free number 626.

Visit any nearest Service Centre with your National ID to have the error cleared, or

Email This email address is being protected from spambots. You need JavaScript enabled to view it. or any Service Centre (email addresses are listed on www.natbank.co.mw), or call the toll-free number 626.

Call 626 for assistance.

Alternatively, visit any Service Centre for assistance.

Visit any nearest Service Centre with your National ID to process a PIN reproduction, or write an email to This email address is being protected from spambots. You need JavaScript enabled to view it., or call the toll-free number 626.

Yes. Use the Cardless Withdraw service on either the Mo626 Digital app or Mo626ice. Go to the Cardless Withdraw option and follow the instructions.

• Classic card – New: MWK 16,875.00  |  Replacement: MWK 20,125.00
• Gold card – New: MWK 23,500.00  |  Replacement: MWK 26,500.00
• Platinum card – New: MWK 35,875.00  |  Replacement: MWK 38,500.00

Yes. Visit the Service Centre and request a card transfer.

Alternatively, call 626 for assistance.

You may request a cheque book via Mo626 or by completing a cheque-book requisition slip and submitting it at any of our Service Centres.

Ensure that the transaction is within the approved online payment limit set by your Service Centre (credit-card limits vary).

Check with the toll-free number 626 if you are transacting on a risky site.

Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. providing your account number, the last 4 digits of your card, the site name and a fresh screenshot of the error for assistance.

By applying through the Forex department at your nearest Service Centre. If you are abroad, you can email your Service Centre (contact details are available on www.natbank.co.mw).

It is the three-digit number printed on the back of your Visa card.

Download the Banknet360 application form from https://natbank.co.mw/forms/download-forms/internet-banking-forms.

Scan the completed form together with your National ID and email it to This email address is being protected from spambots. You need JavaScript enabled to view it. for registration.

Alternatively, visit any NBM Service Centre for registration.

Visit any NBM Service Centre for card activation before you travel.

The purchase amount will be reversed to your account within 2 working days.

Failed transactions are reversed within 5 working days.